Frequently Asked Questions

LoopHood is a universal rewards network for local businesses. Instead of each store running its own loyalty program, all participating businesses share a single rewards currency called Loops. You earn Loops at one store and spend them at another — all within your neighborhood.

Yes! LoopHood is completely free for customers. Sign up, start earning Loops at partner stores, and redeem them for deals and discounts. No subscription, no hidden fees.

We're launching in Carol Stream, IL 60188 with 340+ partner stores. We're expanding to more neighborhoods soon. Sign up to get notified when we launch in your area.

LoopHood works as a Progressive Web App (PWA) — you can use it directly in your browser or add it to your home screen for an app-like experience. No app store download required.

There are 6 ways to earn Loops: 1) Shop at partner stores, 2) Complete daily and weekly challenges, 3) Refer friends and neighbors, 4) Leave reviews for businesses, 5) Gift Loops to neighbors (bonus for both), and 6) Hit milestones and streaks.

Each partner store sets their own Loop rate, typically 1-10 Loops per visit depending on your purchase amount. Check the Loop Store or ask at the register for each store's current rate.

No! Loops never expire. Earn at your own pace, save up for something big, or spend as you go. Your Loops are yours to keep.

Absolutely! When you invite a friend and they sign up and make their first purchase at a partner store, you both earn 50 bonus Loops. Share your referral link from the app to get started.

You can spend Loops at any participating business in the LoopHood network. Browse the Loop Store to see available deals, discounts, and exclusive perks from local businesses near you.

Rewards include instant discounts (10-50% off), free items (coffee, appetizers, class passes), exclusive perks (VIP treatment, early access), and community rewards (donate to local causes).

Open the Loop Store, find a deal you want, tap to redeem, and show your QR code to the cashier. It's that simple — no physical card needed.

Joining is free and simple. Visit our Loop Network page, fill out the partner application, and our team will get you set up. No hardware, no monthly fees, no contracts.

LoopHood is free for businesses to join. There are no setup fees, monthly subscriptions, or per-transaction charges. You only provide the discounts and deals you choose to offer.

LoopHood drives new foot traffic through cross-promotion. When customers earn Loops at other businesses, they discover yours through the Loop Store. It's customer acquisition powered by the neighborhood network.

Loop Challenges are daily and weekly missions that earn you bonus Loops. They might include visiting a new store, leaving a review, hitting a shopping streak, or participating in community events.

Once per day, you can spin the Loop Slots for a chance to win bonus Loops. Match three Loop Coins for the jackpot! Even partial matches earn you something. It's a fun daily ritual.

Yes! Visit partner stores on consecutive days to build a streak. A 3-day streak gives 1.5x Loops, a 7-day streak gives 2x, and longer streaks unlock even bigger multipliers.

Absolutely. We use industry-standard encryption and never sell your personal data. Your location is only used to show nearby deals, and you can control your privacy settings at any time.

Every partner business goes through our verification process to ensure they're legitimate local businesses. We verify business licenses, physical addresses, and maintain quality standards.

Contact our support team through Ask Robin Hood (our AI assistant) or the Dispute Center. We mediate between customers and businesses to ensure fair resolutions.